Refund Policy

1. Overview

This policy explains how credit reversals and payment refund requests are handled in our current product workflow.

2. Generation Credit Reversals

In some request-failure scenarios, generation credits may be returned automatically by the system (for example when a generation request fails before a valid task is accepted). This is a credit reversal, not a cash refund.

3. One-Time Credit Purchases

One-time credit purchases are generally non-refundable once credits are delivered to your account. If you believe there was a billing error (for example duplicate charge or payment captured but credits not applied), contact support for manual review.

4. Subscription Charges

Subscriptions are billed by our third-party payment provider (currently Creem) and may auto-renew according to the provider's terms. To stop future renewals, cancel through the provider's subscription settings or through your account page.

5. Non-Refundable Situations

Refunds are typically not issued for:

• Consumed credits or used subscription benefits.
• Promotional, bonus, gift, or manually granted credits.
• Accounts suspended for Terms violations.

6. Service Interruptions

If you encounter a major technical issue, contact support with relevant details. We may provide credit adjustments or other remedies at our discretion after investigation.

7. How to Request a Refund

To request billing review or refund consideration, email [email protected] with:

• Your account email address.
• Order ID or transaction reference.
• A clear description of the issue.

Review and processing times vary by case and payment provider.

8. Contact

For refund inquiries, contact us at [email protected].