Refund Policy
Effective date: January 1, 2026
1. Overview
This policy explains how credit reversals and payment refund requests are handled in our current product workflow.
2. Generation Credit Reversals
In some request-failure scenarios, generation credits may be returned automatically by the system (for example when a generation request fails before a valid task is accepted). This is a credit reversal, not a cash refund.
3. One-Time Credit Purchases
One-time credit purchases are generally non-refundable once credits are delivered to your account. If you believe there was a billing error (for example duplicate charge or payment captured but credits not applied), contact support for manual review.
4. Subscription Charges
Subscriptions are billed by our third-party payment provider (currently Creem) and may auto-renew according to the provider's terms. To stop future renewals, cancel through the provider's subscription settings or through your account page.
5. Non-Refundable Situations
Refunds are typically not issued for:
- Consumed credits or used subscription benefits.
- Promotional, bonus, gift, or manually granted credits.
- Accounts suspended for Terms violations.
6. Service Interruptions
If you encounter a major technical issue, contact support with relevant details. We may provide credit adjustments or other remedies at our discretion after investigation.
7. How to Request a Refund
To request billing review or refund consideration, email [email protected] with:
- Your account email address.
- Order ID or transaction reference.
- A clear description of the issue.
Review and processing times vary by case and payment provider.
8. Contact
For refund inquiries, contact us at [email protected].